Refund Policy
We want you to be completely satisfied with AI Content Vault. If you're not happy with your subscription, we offer refunds under the following transparent conditions.
Our 7-Day Money-Back Guarantee
Try AI Content Vault risk-free. If you're not satisfied within the first 7 days, we'll refund your payment in full — no questions asked.
Refund Eligibility
Full Refunds (100%)
You are eligible for a full refund if:
- 7-Day Guarantee: Request is made within 7 days of your initial subscription purchase (first-time subscribers only)
- Limited Usage: You've generated fewer than 5 pieces of content during the refund period
- Technical Issues: Documented technical problems prevented you from using the service
- Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions occurred
- Service Unavailability: Extended service outages (24+ hours) during your billing period
Partial Refunds / Pro-Rata Credits
You may be eligible for a partial refund or account credit if:
- 8-30 Day Window: Request is made between 8-30 days after subscription start (reviewed case-by-case)
- Partial Outages: Service was intermittently unavailable during your billing period
- Plan Downgrade: Downgrading from a higher tier mid-billing cycle (credit applied to next billing)
- Annual Plans: Cancellation of annual subscriptions after 30 days (pro-rated based on months remaining)
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Late Requests: Requests made more than 30 days after the billing date
- Terms Violations: Accounts terminated for violating our Terms of Service or Acceptable Use Policy
- Extensive Usage: You've used more than 50% of your monthly content generation limit
- Repeat Requests: Multiple refund requests from the same individual (refund cycling is not permitted)
- Chargebacks: Accounts with pending or previous fraudulent chargebacks
- Change of Mind: Simple change of mind after the 7-day guarantee period without documented issues
How to Request a Refund
Contact Our Support Team
Send an email to support@contentvault-ai.com with the subject line "Refund Request" or submit a request through your dashboard settings.
Provide Required Information
Include the following details in your request:
- Your account email address
- Subscription purchase date
- Reason for the refund request
- Any relevant documentation (screenshots of errors, etc.)
Wait for Review
Our team will review your request and respond within 24-48 business hours. We may ask for additional information if needed.
Receive Your Refund
If approved, refunds are processed to your original payment method within 5-10 business days. You'll receive an email confirmation once processed.
Quick Refund Request
Existing subscribers can request a refund directly from their dashboard:
Go to SettingsCancellation vs. Refund
Understanding the difference between canceling your subscription and requesting a refund:
Subscription Cancellation
- Stops future billing
- Retain access until period ends
- Can resubscribe anytime
- No approval needed
Refund Request
- Returns payment to you
- Immediate access termination
- Subject to eligibility
- Requires review/approval
Refund Policy by Subscription Tier
| Tier | 7-Day Guarantee | Pro-Rata Refund | Special Notes |
|---|---|---|---|
| Basic ($29/mo) | ✓ Full refund | Case-by-case | Standard policy applies |
| Pro ($79/mo) | ✓ Full refund | Case-by-case | Standard policy applies |
| Enterprise ($299/mo) | ✓ Full refund | ✓ Available | Contact account manager |
| Annual Plans | ✓ Full refund | ✓ Available | Pro-rated based on months remaining |
Refund Processing by Payment Method
Note: Refunds are processed to the original payment method. If that's not possible, we'll contact you to arrange an alternative.
Disputes and Chargebacks
Before filing a chargeback with your bank or credit card company, please contact us first. We're committed to resolving any issues quickly and fairly.
Important: Filing a chargeback without first attempting to resolve the issue with us may result in your account being suspended and loss of eligibility for future refunds.
Questions About Refunds?
If you have questions about our refund policy or need assistance with your subscription, our support team is here to help.
Business Address
AI Content Vault LLC
1712 Pioneer Ave, Suite 500
Cheyenne, WY 82001